This Privacy Policy describes how MyGiftedSong (the "Site," "we," "us," or "our") collects, uses, and discloses personal information when you visit our website, use our services, make a purchase through mygiftedsong.nl (the "Site"), or otherwise interact with us through the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully. By using the Services, you agree to the terms of this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The types of personal data we collect about you depend on your interactions with our Site and your use of our Services. When we use the term "personal data," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide directly to us through our Services may include:

•Contact details: Your name, address, telephone number and email address.

•Order details: Your name, billing address, delivery address, payment confirmation, email address and telephone number.

•Customer Support Information: The information you choose to include in communications with us, for example, when you send a message through the Services.

•Information about the song's content: Any personal stories, emotions, names, dates, or other specific details you provide us with for the creation of your personalized song. This information is essential for providing our services.

Some features of the Services may require you to directly provide us with certain information about yourself. You can choose not to provide this information, but then you may not be able to use or access these features.

Information we collect about your use

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information about your interactions with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

•Companies that support our Site and Services, such as e-commerce platforms (e.g., Shopify) or payment processors.

•Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment, fulfil your orders and provide the products or services you request so that we can perform the contract we have with you.

•When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we partner with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we obtain from third parties is handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal data

We use your personal data for the following purposes:

•Providing products and services: We use your personal information to provide you with the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, establishing, maintaining and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and providing other features and functionality related to your account. Specifically, we use the information you provide about the song content to create and deliver the personalized song to you.

•Marketing and advertising: We may use your personal data for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may involve using your personal data to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products under Art. 6 (1) (f) GDPR.

•Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account login information secure. We strongly recommend that you do not share your username, password, or other access credentials with anyone. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, pursuant to Art. 6 (1) (f) GDPR.

•Communication and service improvement: We use your personal data to provide you with customer support and improve our Services. This is in our legitimate interest to communicate with you, provide you with effective services, and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Disclosure of personal data

We may disclose your personal information to third parties for legitimate purposes as set out below:

•Vendors and service providers: We may share your personal data with vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, customer service, advertising, hosting, and auditing. These service providers are contractually obligated to maintain the confidentiality of your data and to use it only for the purposes for which they were hired. We do not share your data with third parties for their own marketing purposes.

•Business partners: We may share your information with business partners, such as e-commerce platforms (e.g., Shopify), to support and improve our services. Again, we do not share your information for their own marketing purposes.

•Legal Compliance and Safety: We may disclose your personal information if required to do so by law, for example, in response to a subpoena, court order, or other legal process. We may also disclose your information when we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

•Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site, as well as of any choices you may have regarding your personal information.

Cookies and similar technologies

Like many websites, we use cookies and similar technologies on our Site. Cookies are small text files placed on your device when you visit our Site. We use cookies to support and improve our Site and our Services (including to remember your actions and preferences), to perform analytics, and to personalize ads. Specific information about the cookies we use relating to supporting our Shopify store can be found at https://www.shopify.com/legal/cookies .

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some parts of the Site may not function properly if you disable cookies.

Third party websites and links

Our Site may contain links to third-party websites or online platforms. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policy of every website you visit.

Securing your data

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your data.

Children's data

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Your rights

Depending on your place of residence, you may have certain rights regarding your personal data. These may include the right to:

•Request access to your personal data.

•Correct your personal data.

•Have your personal data deleted.

•Object to the processing of your personal data.

•Restrict the processing of your personal data.

•To transfer your personal data (data portability).

•Withdraw your consent (if the processing is based on consent).

You can exercise these rights by contacting us using the contact details below. We will handle your request in accordance with applicable law.

Applicable law

This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions. Any disputes arising out of or relating to this Privacy Policy will be submitted to the competent court in Amsterdam, the Netherlands.

Contact

If you have any questions about this Privacy Policy or our privacy practices, please contact us at info@mygiftedsong.com

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